Products shall be sent to the delivery address indicated by the Customer when placing his or her Order. All deliveries, in France and worldwide, are made by DHL or by any other carrier of high repute.
Delivery costs are automatically calculated and depend on the Products ordered, the geographical location and the selected delivery method. Delivery costs appear in the total amount to be paid by the Customer except when free shipping is applicable.
A tracking number shall be sent by email to the Customer after checkout. The Customer shall then be able to track his or her Order from dispatch until arrival on the website of the delivery service by indicating the tracking number.
The Customer shall examine all goods at the time of receipt and record any damages or shortages in writing on the carrier's delivery note. Claims shall be made by telephone or email to the Website’s Customer Service within 72 hours.
The Website reserves itself the right to define specific delivery costs for orders of specific items. The Website may modify its delivery costs at any time.